Privacy Policy

1. Introduction

Rendlesham & Co (trading name of Codecutter Limited, Company No. 11337713) ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Communication Data: Messages, inquiries, and correspondence you send to us
• Project Information: Details about your home improvement projects and requirements
• Marketing Preferences: Your preferences regarding marketing communications

2.2 Technical Information

We may automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide interior painting, design, handyman, and bathroom renovation services
• Communication: To respond to your inquiries and provide customer support
• Quotes and Estimates: To prepare and deliver project quotes and estimates
• Marketing: To send you information about our services, special offers, and maintenance tips (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Website Improvement: To analyze website usage and improve our services

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when providing services
• Legitimate Interests: To operate our business and provide customer service
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., email services, website hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Consent: When you have given us explicit consent to share your information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Customer Records: 7 years after project completion (for accounting and legal purposes)
• Marketing Data: Until you withdraw consent or unsubscribe
• Website Analytics: 26 months (Google Analytics default)
• Correspondence: 3 years after last contact

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided in Section 10.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113