Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Rendlesham & Co (trading name of Codecutter Limited, Company No. 11337713) ("we", "our", or "us"). By engaging our services or using our website, you agree to be bound by these Terms.

2. About Our Services

Rendlesham & Co provides professional interior painting, interior design, handyman services, and luxury bathroom renovations across Hertfordshire and surrounding areas. Our multidisciplinary team combines project leadership, skilled trades, and design expertise to deliver high-quality craftsmanship and excellent client service.

3. Service Areas

We primarily serve Hertfordshire and surrounding areas including Ware, Hertford, Bishop's Stortford, Hoddesdon, and beyond. Service availability may vary based on project requirements and scheduling.

4. Quotes and Estimates

4.1 Free Quotes

We provide free, no-obligation quotes for all our services. Quotes are valid for 30 days from the date of issue unless otherwise specified.

4.2 Quote Accuracy

Quotes are based on the information provided at the time of assessment. Additional work discovered during the project may result in additional charges, which will be discussed and agreed upon before proceeding.

5. Booking and Scheduling

5.1 Project Scheduling

Project start dates are subject to availability and will be confirmed in writing. We will provide reasonable notice of any schedule changes.

5.2 Access Requirements

Clients must ensure we have appropriate access to the work area during scheduled times. Delays due to access issues may result in additional charges.

6. Payment Terms

6.1 Payment Schedule

Payment terms will be specified in your project quote. Typically, we require:

• 50% deposit upon project commencement
• Balance upon project completion
• Payment due within 7 days of invoice date

6.2 Payment Methods

We accept payment by bank transfer, cheque, or cash. Credit card payments may be available for smaller projects.

6.3 Late Payment

Late payments may incur interest charges at 8% above the Bank of England base rate. We reserve the right to suspend work for overdue accounts.

7. Work Standards and Guarantees

7.1 Quality Standards

We are committed to delivering work of the highest standard using quality materials and professional techniques. All work is carried out by experienced professionals.

7.2 Guarantee

We provide a 12-month guarantee on all workmanship. This covers defects in workmanship but does not cover normal wear and tear, damage caused by misuse, or issues arising from pre-existing conditions.

7.3 Materials

We use high-quality materials from reputable suppliers. Material specifications will be detailed in your quote. Clients may request specific brands or materials, subject to availability and additional cost.

8. Client Responsibilities

8.1 Preparation

Clients are responsible for:

• Removing or protecting personal belongings from work areas
• Ensuring adequate ventilation during work
• Providing access to electrical outlets and water supply as needed
• Informing us of any special requirements or restrictions

8.2 Health and Safety

Clients must inform us of any health and safety considerations, including allergies, pets, or other relevant factors that may affect our work.

9. Insurance and Liability

9.1 Insurance

We maintain comprehensive public liability insurance. Details are available upon request.

9.2 Limitation of Liability

Our liability is limited to the value of the work performed. We are not liable for indirect or consequential damages unless caused by our negligence.

10. Cancellation and Refunds

10.1 Cancellation by Client

Clients may cancel projects with 48 hours' notice. Cancellation fees may apply based on work already completed and materials ordered.

10.2 Cancellation by Us

We reserve the right to cancel projects due to safety concerns, non-payment, or other reasonable circumstances. In such cases, we will refund any payments made for work not yet completed.

11. Website Use

11.1 Acceptable Use

Our website is provided for information purposes. Users must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Use automated systems to access the website

11.2 Content Accuracy

While we strive for accuracy, we cannot guarantee that all information on our website is complete, accurate, or up-to-date.

12. Intellectual Property

All content on our website, including text, images, and design, is protected by copyright and other intellectual property rights. You may not reproduce or distribute our content without permission.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Complaints and Disputes

14.1 Complaints Procedure

If you have a complaint about our services, please contact us in writing. We will investigate and respond within 14 days.

14.2 Dispute Resolution

We aim to resolve all disputes amicably. If we cannot reach a resolution, disputes may be referred to mediation or arbitration.

15. Force Majeure

We are not liable for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supplier failures.

16. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website and will apply to new projects. Existing projects will continue under the Terms in effect at the time of booking.

17. Governing Law

These Terms are governed by English law and subject to the jurisdiction of the English courts.

18. Contact Information

If you have any questions about these Terms, please contact us:

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.